The alert / variant overview screen is where you can get a deeper understanding of the engagement and compare it per delivery. Identify engagement trends stickiness.
Easily compare deliveries and identify increase/decrease in engagement.
In this article we are going to cover the following topics:
In this article we are going to cover the following topics:
How to get to the overview screen
In the main screen of the Alerts Manager, click the alert's title or specific variant's title in case of a fan-out alert type.
What can be found in the overview screen
The top part of the screen
Includes the total stats for this alert including number of deliveries, current number of recipients and the total engagement divided to reactions and interactions with all deliveries.
Reactions include:
Comments (replies)
Emojis
Feedback (thumbs up/down)
Interactions include:
Forward
Action taken (using an action button)
Hyperlink click
Explorations (interacting with the report in the source)
Manage alert- actions menu
To manage an alert, hover over it and click the actions menu on the right.
The actions you can take are:
Edit alert- open the alert in edit mode
Duplicate alert- duplicate the insight including it's recipients in edit mode
Delete alert- this will permanently delete your insight
Download to CSV - download a CSV of the engagement events with their timestamp (UTC). Events are displayed per alert and not per delivery / variant
The bottom part of the screen
Includes all deliveries made for the alert. For each delivery, you can see the engagement per that specific delivery.
The color scheme can help you identify trends in engagement. For example, an increase or decrease in positive / negative feedback.
Hover over each cell to view the recipients who engaged. Use the "Click to inspect" to view the activity log and user journeys for a specific event
Toggle the view to see unique recipients' events
To drill down into a specific delivery's activity log, click the delivery timestamp
What’s next? Check out these articles to learn more